Accountability is an inescapable responsibility of (Good) Corporate Governance or Public Service, especially with increasing emphasis on citizen charter, right to information and Transparency in public service as well as the private corporate world. Accountability ensures that there is some one ready to answer for any lapse or blemish in the goods and services offered by the entity.
KSPHC adheres to Total transparency and Right to Information and is committed to strive for continual improvement in order to organise itself as Total Quality People to achieve world class standards in all its endeavours and evolve into a role model in Public service.
In KSPHC transparency is not simply confined to just Public Procurement, as mandated by the Karnataka Transparency in Public Procurement Act 1999. Transparency in all actions - thought and deed - is the endeavour. The KSPHC portal makes available all information about its working, resources and project status and other details. It is interactive and responsive – officials concerned will receive your feedback for effecting necessary improvements. KSPHC sets for itself quality objectives on annual basis so that these may be measured from time to time to see how the institution is progressing to achieve customer satisfaction.
In addition KSPHC strives to identify the chief concerns of its stake holders so that by setting out to fulfill them, the organisation earns the trust of its client departments.
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The Government, the de facto owner of the Corporation, is concerned about budgetary utilization and cost over-run of projects entrusted.
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The client departments are concerned about the product quality and its timely delivery..
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End users of the buildings are concerned about how well the construction meets their requirements.
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If the project happens to be a work area, the user department is concerned about the work place conveniences provided.
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If the project involves housing, the end user's family is concerned about how well it would meet the family's requirement.
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The public is concerned about how public funds are utilized.
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The Contractors are concerned about transparency in award of contracts and immediate payment of their bills.
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Financial institutions desire proper fund utilization; remote monitoring of project progress and cost / sq ft of construction data available in the WBPMS meets the requirement. Contractors are satisfied with e-tendering, e-billing and ability for remote monitoring of status of bills.
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KSPHC employees are concerned about their work environment, the betterment of which increases their productivity; this is measured by productivity/employee.
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Auditors are concerned about traceability, fund flow details and data security; e-billing capabilities, accounting and WBPMS integration, job progress monitoring, and log sheet meet their requirements. Password protection, firewalls, backup facility, and server farms allay their security concerns.
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Process integrity, a constant concern of management, is assured by the internal and surveillance audits carried out as part of ISO 9001 requirements that include Project Management features of ISO 10006.
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Environmental concerns are being addressed by planning of implementation of ISO 14001 during 2007.
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Information Security Management in line with BS 7799 will be initiated soon after.
KSPHC has designed the Web Based Project Management System and computerization of its activities, and integrated its activities in WBPMS to deliver satisfactory resolution of the concerns of its stakeholders. The aim of being accountable is to be able to show measurable improvements that can be independently evaluated.
The following table summerises the Company’s achievements as against the stakeholders’ expectations for the last two years:
| Stake holder |
Chief Concern |
Response in WBPMS |
Metric |
Measuring Outcome |
2005 |
2006 |
| Government |
Budgetary control on Projects |
Financial controls in place |
% Cost Over Run |
% Projects with NO cost over-run |
67.43% |
89.95% |
| Client Department |
Speedy work execution |
Alert generation |
% Time Over Run |
% projects with time over-run not exceeding eight months |
49% |
70% |
| Police Personnel |
Congenial working places |
Green Building, Rain Water Harvesting, solar energy |
How well work place requirements are met |
Number of complaints received |
27 |
13 |
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